Available In These Areas
What is Stew’s Fresh Delivery Powered by Instacart?
Stew’s Fresh Delivery Powered by Instacart is a grocery delivery service. The service connects Stew Leonard’s customers with Instacart’s Personal Shoppers who shop and deliver our farm fresh food to your front door.
How fast does Stew’s Fresh Delivery deliver?
Customers select items via www.shopstews.com or Instacart’s mobile app. Depending on demand, customers can have their groceries delivered within a 1 or 2 hour window, or schedule a delivery up to seven days in advance.
Due to COVID-19, there's higher demand than normal for delivery. Instacart and Stew Leonard’s thank you for your patience as we work to create more availability.
How much does Stew’s Fresh Delivery cost?
Instacart delivery is just $5.99 on orders of $35 or more. Customers can also become Instacart Express members to continue getting free delivery once the trial has ended. Instacart Express members pay $14.99 a month or $149 a year for unlimited, free same-day delivery.
Stew Leonard’s offers great low prices on everyday items; however, we do add a 15% price increase (rounded up to the nearest $0.09) to cover the cost for the Instacart service to shop your order in the store. There is a scaling delivery fee based on how big your order is, which is often $3.99, but it depends on the size of your order and the delivery time that you choose. The fee for each delivery will be displayed when selecting a delivery window during checkout before you place your order. There is also a service fee which helps to support the Instacart platform and covers a broad range of operating costs including insurance, background checks, and customer support.
What services are offered through Stew’s Fresh Delivery Powered by Instacart?
Customers can order an assortment of their favorite farm fresh foods for delivery to their home or office. (Alcohol, catering orders, lottery tickets, gift cards, hot/cold buffet, Christmas Shoppe and Stew’s Garden Center items are not included.)
Where does Stew’s Fresh Delivery Powered by Instacart deliver?
Instacart delivers to 365,000 households within a 20-30-minute radius from each Stew Leonard’s location. Customers can check out their eligibility at instacart.com/locations
What are the delivery hours?
Instacart operates from 9:00 a.m. to 7:00 p.m. daily but will be restricted to store hours. On holidays, Instacart’s delivery hours are subject to special store holiday hours. Customers can view available delivery times for their area at checkout and from the shopping cart on the Instacart.com site. Please note that final delivery is one hour prior to each store’s closing.
Who does the shopping and delivery?
Instacart has a community of Shoppers. The Shoppers pick, check out, and pack specific items on a customer's grocery list and then deliver the order directly to the customer.
How does Instacart deal with out-of-stocks?
Instacart has a concept called “replacement items.” Personal Shoppers select an item that is comparable to the original based on brand, flavor, size, healthy option, and price. Shoppers make every effort to confirm these “replacement items” with the customer, via the chat feature of the Instacart app or by phone, before checking out.
The Customer is (still) Always Right – Even with Stew’s Fresh Delivery!
After each order is delivered, customers are prompted to leave feedback using a star rating (1 through 5) and a free form comment field. Instacart’s Customer Happiness team reviews all feedback and reaches out to customers for follow up, as necessary. Additionally, customers can also reach out to [email protected] to report order issues. Instacart will do what they can to make it right for the customer, oftentimes offering a credit, refund, or re-delivery, depending on the circumstances. All customer service questions can be answered by calling Instacart’s Customer Happiness Team directly or by calling your local Stew Leonard’s customer service desk.
What does the Stew’s Fresh Delivery personal shopper process look like?
Ordering: A Stew’s Fresh Delivery Powered by Instacart order starts with a customer placing a delivery order through Instacart. These can be placed via www.stewleonards.com (follow the link to Stew’s Fresh Delivery), www.shopstews.com or the Instacart app.
Shopping: Upon arrival at Stew Leonard’s, the shopper begins shopping for the customer’s order. The app shows a list of the items, which are marked as found and scanned for items with a UPC.
Replacement and Confirmation: Shoppers will make every effort to find all the items in the customer’s order. When this is not possible, the shopper will select a replacement item or refund the item to the customer. Prior to checkout, the shopper will contact the customer to confirm that the replacement item or items are acceptable. Customers are also able to communicate with their Instacart shopper throughout the shopping process, via the chat feature on the Instacart app. When all the items in the order have been found or replaced by the shopper, they will proceed to checkout.
Instacart shoppers will pay for the order with an Instacart branded card. To ensure customers receive their items at the correct temperature, Instacart shoppers are trained to bag the items in their order, specifically so that items are separated by temperature (shelf, refrigerator, and freezer).
Delivery: When the order is fully checked out, the shopper will use the provided customer address and delivery instructions to deliver the order.More questions? Visit Instacart Help
Curbside Pick Up at Stew Leonard’s Now Available. Order Online at ShopStews.com.
If you’ll be in the neighborhood, consider Curbside Pick Up at any of Stew Leonard’s seven farm fresh food locations. Customers can order online through ShopStews.com the same way as when placing an Instacart delivery order, but please select “pick up” instead of “delivery.”
Due to COVID-19, there's higher demand than normal for both pickup and delivery. Instacart and Stew Leonard’s thank you for your patience as we work to create more availability.
Stew Leonard’s offers great low prices on everyday items; however, we do add a 15% price increase (rounded up to the nearest $0.09) to cover the cost for the Instacart service to shop your order in the store. There is a $1.99 pickup fee as well.